Terms of use
Effective date: 2 November 2026
1. Acceptance of these terms
1.1 By accessing or using any website, online service, application, platform, portal, database, survey, event registration system, digital repository or other digital service operated by or on behalf of Wine Australia (ABN 89 636 749 924) (collectively, the Digital Services), you agree to be bound by these Terms of Use.
1.2 These Terms of Use govern access to and use of the Digital Services by individuals and/or organisations (Users).
1.3 If a User does not agree to these Terms, the User must not access or use the Digital Services and/or must cease accessing or using the Digital Services.
1.4 These Terms apply in addition to any service-specific terms, activity terms, registration terms or participation requirements published by Wine Australia.
2. Scope of Digital Services
2.1 These Terms apply to all current and future Wine Australia Digital Services, including:
- Wine Australia websites;
- Australian Wine websites;
- National Vineyard Register (NVR);
- Export Label Image Search System (ELISS);
- Wine Australia Licensing and Approval System (WALAS);
- Digital Asset Library (DAM);
- Australian Wine Connect;
- surveys and research activities conducted via Wine Australia’s Digital Services;
- event registration platforms;
- online education and training services;
- industry databases and portals;
- mobile applications;
- APIs and integrations comprised in the Digital Services; and
- any future website, application, platform, portal, service, database or technology solution operated by or on behalf of Wine Australia.
2.2 Certain Digital Services may be subject to separate participation requirements, operational rules or service-specific terms.
2.3 Where separate terms apply, those terms supplement these Terms and prevail to the extent of any inconsistency.
3. Related Policies
3.1 These Terms should be read together the following Wine Australia documents published on Wine Australia’s website:
Privacy Policy
Disclaimer;
User-Pays Activity Terms and Conditions.
3.2 Those documents form part of the governance framework for Wine Australia's Digital Services, and by agreeing to these Terms you acknowledge and agree to those other documents.
4. Eligibility and Access
4.1 Wine Australia operates Digital Services for a range of audiences including but not limited to industry participants, exporters, export licence holders, government stakeholders, researchers, media and the public.
4.2 While many Digital Services are provided free of charge, some services, benefits, tools, information and opportunities are restricted to approved users and some require payment.
4.3 Access may be restricted to:
- levy payers;
- grape growers;
- wine producers;
- exporters;
- licence holders;
- approved industry participants;
- authorised business representatives;
- wine trade professionals;
- accredited media representatives; and
- other approved users.
4.4 To access restricted services, Wine Australia may require:
- an Australian Business Number (ABN);
- Exporter Identification Number;
- WALAS approval holder information;
- proof of industry participation;
- business verification information;
- identification documents; and
- other information reasonably required to verify eligibility.
4.5 Access to restricted Digital Services is granted at the discretion of Wine Australia.
4.6 Wine Australia may verify or re-verify eligibility before granting access and at any time thereafter.
4.7 Users must provide information reasonably requested by Wine Australia to confirm continued eligibility.
4.8 Failure to provide satisfactory information may result in:
- suspension of access;
- restriction of functionality;
- cancellation of registrations;
- removal of permissions; or
- termination of accounts.
5. User Information
5.1 Users must ensure information submitted via the Digital Services is accurate, complete and current.
5.3 Users are responsible for correcting inaccurate information as soon as reasonably practicable.
5.4 Wine Australia may use information submitted by Users through Digital Services to:
- verify eligibility;
- administer programmes;
- investigate misuse;
- maintain data quality;
- comply with legal obligations;
- protect the integrity of Digital Services;
- analyse issues and trends relevant to the grape and wine sector;
- identify information that may have been entered in error by a User; and
- ensure robustness and accuracy of output.
5.5 Users must cooperate with reasonable verification requests.
6. User Accounts
6.1 Users must:
- maintain current account details;
- keep credentials, passwords and devices secure;
- promptly report unauthorised use; and
- ensure persons acting on their behalf comply with these Terms.
6.2 Users are responsible for activities undertaken through their accounts.
6.3 It is a User’s responsibility to maintain the confidentiality and security of their Digital Services password(s), and Wine Australia are not liable for any loss or damage, or breach of privacy, a User suffers as a result of the misuse of a User’s password/credentials by any third party.
7. Acceptable Use
7.1 Users must not:
- act unlawfully or fraudulently;
- gain unauthorised access to systems;
- circumvent security controls;
- introduce malware;
- harvest, decompile, crawl, or reverse engineer user information;
- access or collect other users’ information;
- impersonate another person;
- interfere with Digital Services;
- infringe intellectual property rights; or
- upload unlawful, offensive or misleading content.
7.2 Wine Australia may suspend, disable or terminate accounts where access is no longer appropriate or these Terms are breached.
7.3 We reserve the right to monitor your use of Digital Services for compliance with these Terms of Use – especially in relation to ensuring that information is accurate, up-to-date and complete, and in relation to unlawful activity or misconduct.
8. Accuracy of Information
8.1 Users of the Digital Services are responsible for assessing the relevance and accuracy of its content.
8.2 Wine Australia will not be liable for any loss, damage, cost or expense incurred or arising by reason of any person using or relying on the content of this website.
8.3 Information accessed by references and hyperlinks to other sites external to this website may be incorrect, misleading or not verifiable. They are only provided to assist users on the basis that users are responsible for assessing the accuracy, reliability, completeness and currency of content.
9. Third-Party Platforms and Technology Providers
9.1 Digital Services utilise third-party platforms.
9.2 Wine Australia may introduce, retire, replace or integrate technology providers at any time.
9.3 Use of third-party services may be subject to additional terms imposed by those providers.
9.4 Collection, storage and processing of personal information through third-party providers remains subject to Wine Australia’s Privacy Policy.
10. Availability and Service Changes
10.1 Wine Australia does not guarantee that Digital Services will be uninterrupted, error-free or continuously available.
10.2 Wine Australia may modify, retire, replace, suspend or discontinue Digital Services at any time.
10.3 Users remain responsible for maintaining their own records and backups of submitted information where appropriate.
11. Liability
11.1 To the maximum extent permitted by law, Wine Australia excludes liability for indirect, incidental or consequential losses (including those relating to loss of revenue, profits, goodwill, bargain or opportunities or loss or corruption of data or loss of anticipated savings).
11.2 Wine Australia is not responsible for failures of third-party providers, service interruptions or technical failures.
11.3 Nothing in these Terms excludes rights that cannot lawfully be excluded.
11.4 Users indemnify Wine Australia against losses, liabilities, damages, claims, costs and expenses arising from a User’s:
- breach of these Terms;
- misuse of Digital Services;
- unlawful conduct;
- fraud, wilful default, dishonesty or negligence; or
- infringement of intellectual property rights.
12. Amendments
Wine Australia works constantly to improve our services and develop new features to make our Digital Services better for Users. As a result, Wine Australia may need to update these Terms of Use from time to time to accurately reflect our services and practices, to promote a safe and secure experience on our Digital Services, and/or to comply with applicable law. We will only make any changes if the provisions are no longer appropriate or if they are incomplete, and only if the changes are reasonable and take due account of your interests or if the changes are required for safety and security purposes or to comply with applicable law.
Wine Australia will notify you (for example, by email or through our Digital Services) at least 10 days before we make changes to these Terms of Use and give Users an opportunity to review them before they go into effect, unless changes are required by law. Once any updated Terms of Use are in effect, Users will be bound by them if they continue to access or use the Digital Services.
13. Governing Law
13.1 These Terms are governed by the laws of South Australia, Australia.
13.2 Any dispute arising in connection with these Terms or the Digital Services is subject to the exclusive jurisdiction of the courts of South Australia.
14. National Vineyard Register
14.1 Users must ensure that information submitted to the National Vineyard Register:
- is accurate where factual claims are made;
- does not infringe third-party rights; and
- may lawfully be submitted.
14.2 Users retain ownership of their information submitted to the National Vineyard Register.
14.3 Users grant Wine Australia a non-exclusive licence to store, use, reproduce, process and display information submitted to the National Vineyard Register for the operation of the National Vineyard Register, subject always to applicable privacy laws and Wine Australia’s commitment in section 14.6 of these Terms to not publish or provide information to any third party in a manner which identifies a National Vineyard Register User or its business without the User’s prior consent.
14.4 Wine Australia may use information submitted by Users to the National Vineyard Register to:
- investigate misuse;
- analyse issues and trends relevant to the grape and wine sector;
- identify information that may have been entered in error by a User;
- ensure robustness and accuracy of output; and
- evaluate all information entered into the National Vineyard Register for the purposes of operation and management of the National Vineyard Register.
14.5 Whilst effort is made to ensure the accuracy and integrity of the information on the National Vineyard Register, the accuracy of the information on the National Vineyard Register, depends on information entered by Users. Accordingly, information generated by or obtained from the National Vineyard Register should not be taken to constitute an accurate or complete reflection or representation of the position, conditions or attitudes of Wine Australia with respect to a certain matter. Wine Australia is in no way responsible or liable to Users in respect of any loss or damage caused to a User for any business or financial decisions made on the basis of National Vineyard Register information.
14.6 Wine Australia may publish work containing information entered into the National Vineyard Register. Any such information will be published only in a deidentified and aggregated form. Wine Australia will not publish or provide information to any third party in a manner which identifies a National Vineyard Register User or its business without the User’s prior consent.
14.7 Copyright in data or material generated by the National Vineyard Register is owned by Wine Australia.
14.8 Information submitted by Users to the National Vineyard Register is stored by Wine Australia in the Map of Ag Farm Metrics Platform. The Map of Ag Farm Metrics Platform is ISO 27001: 2012 certified, complies with the Farm Data Principles certification scheme, and complies with the National Farmers’ Federation Farm Data Code.
14.9 In maintaining the National Vineyard Register, Wine Australia has regard to the principles of the Australian Farm Data Code (National Farmers Federation, 2nd edition, May 2023) which broadly, among other things, promotes:
- transparency over collection, use and sharing of data about farmers and their farms/businesses;
- fairness for farmers/businesses in the form of value provided back if data is being used to create value or other data; and
- the provision of assurances regarding control, portability, security, and compliance relating to data.
If you have questions relating to these Terms of Use, please contact us.